Last updated: June 2026

Terms of Service

Please read these Terms of Service carefully before using ThemisIQ. By accessing or using the platform, you agree to be bound by these terms. If you do not agree, do not use the service.

1. Definitions

• "Service" means the ThemisIQ GRC platform accessible at app.themisiq.net.
• "You" / "Customer" means the organisation or individual accessing the Service.
• "We" / "ThemisIQ" means the provider of the Service.
• "User" means any individual authorised by the Customer to use the Service.
• "Content" means data, documents, and information you upload or create within the Service.

2. Licence

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business compliance purposes during the subscription period.

You may not sub-license, resell, or provide access to the Service to third parties outside your organisation without our prior written consent.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Introduce malware, viruses, or any harmful code.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use automated tools to scrape or extract data from the Service without authorisation.
• Use the Service in a way that could damage, disable, or impair its operation.

4. Your content

You retain ownership of all Content you submit to the Service. By uploading Content, you grant us a limited licence to store and process it solely to provide the Service to you.

You are responsible for ensuring your Content does not violate any third-party rights or applicable law.

We do not use your Content to train AI models or share it with third parties except as described in our Privacy Policy.

5. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

We reserve the right to suspend accounts that show signs of compromise or misuse.

6. Subscription and payment

Access to the Service is provided on a subscription basis. Pricing and terms are agreed individually. Please contact [email protected] for pricing.

Subscriptions auto-renew unless cancelled in writing at least 30 days before the renewal date.

We reserve the right to suspend access for non-payment after 14 days written notice.

7. Service availability

We aim to provide 99.5% monthly uptime excluding scheduled maintenance. Scheduled maintenance will be communicated at least 48 hours in advance where possible.

We are not liable for downtime caused by factors outside our reasonable control (force majeure, third-party infrastructure failures, Cloudflare outages, etc.).

8. AI features

Certain features of the Service use AI language models to assist with GRC tasks. AI-generated output is for informational purposes only and does not constitute legal, regulatory, or professional advice. You are solely responsible for verifying AI-generated content before relying on it for compliance decisions.

AI responses are restricted to the GRC domain and must cite verifiable standards. Despite these guardrails, AI systems can produce inaccurate output. Always review AI suggestions with appropriate expertise.

9. Intellectual property

The Service, including its software, design, and GRC frameworks, is our intellectual property. These Terms do not transfer any intellectual property rights to you.

Feedback or suggestions you provide may be used by us to improve the Service without obligation to you.

10. Confidentiality

Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without prior written consent, except as required by law.

11. Data protection

We process personal data in accordance with our Privacy Policy and applicable data protection law (including GDPR). Where you upload personal data of third parties, you act as data controller and we act as data processor on your behalf.

12. Limitation of liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• Our total liability to you for any claim arising under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

13. Termination

Either party may terminate the subscription by providing 30 days written notice. We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 14 days of notice.

On termination, your access to the Service will cease. You may request an export of your Content within 30 days of termination, after which it will be deleted in accordance with our retention policy.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Zimbabwe. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zimbabwe, unless otherwise agreed in writing.

16. Contact

For any questions about these Terms: [email protected]